At zongkea, we aim to provide a seamless shopping experience for our customers across the United States. To ensure clarity in regards to customs and taxes, please review the following policy:
1. Customs Clearance
Domestic Shipping: For shipments within the contiguous 48 states of the USA, our products typically do not require customs clearance as they are shipped domestically.
Exclusions: Please be aware that our free shipping offer does not include Alaska/Hawaii, US Protectorates, APO/FPO, or PO Boxes. For these areas, additional shipping regulations may apply, and it is advised to check local customs requirements.
2. Import Duties and Taxes
Responsibility: Customers are responsible for understanding and complying with their respective state laws regarding any applicable sales tax on food products.
Tax Calculation: Sales tax will be applied according to local regulations during the checkout process when required by state law.
Tax Exemptions: Certain food products may qualify for tax exemptions under specific state guidelines. Documentation or clarification may be required to process such exemptions.
3. Billing and Fees
Pricing Details: All product prices listed on our website include the cost of the goods only, exclusive of any applicable taxes or duties unless otherwise specified.
Additional Charges: In locations where additional delivery surcharges or mandates are imposed outside regular shipping channels, customers may be liable for extra fees.
4. Customer Support
Our team is here to assist should you have any questions about customs, duties, or taxes related to your purchase. Our customer service is available during the following hours:
Email: service@mail.zongkea.com
Phone:+86 13647078875
Service Hours:Monday to Friday, 9:00 AM to 6:00 PM (excluding national holidays)
Please feel free to reach out if you need further clarification on this policy or require assistance with your order. Thank you for shopping with zongkea.
Online Customer Service
Email
WhatsApp
If you encounter any quality issues, return, or exchange after receiving the goods, please send an email to:
For order status issues, questions regarding price, product features, and logistics, please send an email to:
